Alexander McGregor: "The FCA should look to Consumer Duty to encourage firms to focus on good ongoing service delivery outcomes."

In today's FT Adviser, our Director of Policy, Alexander McGregor, joins a number of other industry experts talking to Chloe Cheung about implications of the FCA's plans to review ongoing service rules, exploring the scope for new rules, the use of good and poor practice examples, and the need for more clarity from the regulator.

Read the article in full here